Stunning

What it is

Stunning helps SaaS and subscription-based businesses recover failed payments automatically. The platform connects to Stripe, Foxy, or Subbly accounts and monitors payments in real-time, using smart retries and personalized messaging to recover lost revenue.

Beyond basic dunning emails, Stunning offers multiple contact channels including SMS, in-app notifications, and customized email sequences. The system intelligently retries failed payments over up to 21 days and can reactivate cancelled subscriptions when customers update their billing information.

The platform provides comprehensive visibility into failed payments and recovery progress through detailed dashboards, recovery statistics, and weekly reports. It also handles the full customer lifecycle with welcome emails, trial expiration reminders, receipt emails, and cancellation confirmations.

According to the company, they have recovered over $13 billion since 2012 for their customers.

Questions from the bench

How is Stunning better than basic dunning emails from my platform?

Stunning focuses specifically on failed payment recovery with features that recover more revenue than platform defaults. The platform allows full customization of dunning email content, sends different email templates over time to increase urgency, contacts customers after subscription cancellation to reactivate them, reaches out through multiple channels like SMS and website notifications, performs strategic retries over a longer period than platform defaults, and provides fully optimized payment pages for immediate revenue recovery including backup payment methods.

Do I need a developer to get started?

No, you can set up your account in minutes using pre-written templates. A developer is only needed if you want to use advanced features. Alternatively, Stunning can set everything up for you with free concierge migration.

How does pricing work? Do you take a percentage of recoveries?

Stunning uses a simple fixed monthly fee model based on your Monthly Recurring Revenue. The company does not take a percentage of your recoveries. Pricing is flexible and designed so customers receive significantly more value from Stunning than they pay.

What is dunning?

Dunning is the process of sending payment reminders to customers who have failed payments.

Is there a free trial available?

Yes, Stunning offers a 15-day free trial. A reminder email is sent before the trial ends, and you can reply to that email to request an extension if needed.