Consultants & advisors · Spain
The Support Queen
Nia Lock fixes and builds the customer-facing parts of your business
- Community votes
- 2
- DR by Ahrefs
- 0 no change since last check
Ahrefs Domain Rating benchmarked 2 Nov 2026, rebuilt 26 Oct 2026.
The Support Queen is a one-person consultancy run by Nia Lock, who is both a business consultant and a developer. If your search traffic, ad campaigns, website or support setup needs work, Nia can look at it with you and tell you what to change. You pick how it goes. Take the advice and do the work yourself, or hand it over and have it done. Because Nia writes code, the advice doesn't stop at a list of ideas: recommendations get built, and the focus is on structural fixes, not just a change of tone. The toolbox covers SEO, Google Ads, custom website design and development, support ticket systems, AI integrations, knowledge bases, crisis management and custom apps, platforms and automation. Nia works remotely from Madrid with online and physical businesses worldwide.
What it is
Nia Lock is a business consultant and developer, and her background in building means advice from The Support Queen gets turned into working solutions. Her consultancy spans SEO, Google Ads, custom website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
Clients may simply take her guidance and carry it out on their own, or hand over the implementation. She serves online and physical businesses around the world, working remotely from Madrid.
What it is built with
- Organic search growth through SEO
- Paid growth via Google Ads
- Bespoke website design and build
- Ticketing systems for support
- Integrations of AI into support
- Help centres and self-service content
- Handling of customer crises and disputes together with escalations
- Tailored apps, platforms and workflow automation
Pricing
Pricing model: Paid
The Support Queen metrics
| Metric | Value |
|---|---|
| Domain Rating | 0 no change since last check |
| Trust Flow | 0 no change since last check |
| Citation Flow | 0 no change since last check |
| Referring domains | 0 no change since last check |
| External backlinks | 0 no change since last check |
Ahrefs Domain Rating benchmarked 2 Nov 2026, rebuilt 26 Oct 2026. Majestic benchmarked 26 Oct 2026, rebuilt 26 Oct 2026. Link data built by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
The Support Queen domain build sheet
Open the build sheet
| Domain age | 24 days |
|---|---|
| Registered | |
| Expires | |
| Registrar | NameCheap, Inc. |
| DNSSEC | Not signed |
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Questions from the bench
- What is the scope of your work?
- Every area that faces customers: SEO, Google Ads, website design and development, tailor-made apps, support systems, AI integrations, knowledge bases, plus crisis management.
- Is your role limited to advice, or do you also carry out the work?
- Either. Nia is able to construct the recommended dashboards, workflows, help centres and integrations herself.
- Is AI customer support something you can assist with?
- Yes. AI live chat and AI ticketing deal with routine questions, passing tricky or sensitive cases on to a person.
- What happens in a consultation?
- We talk through the pain points in your support and what a good outcome looks like, and you leave with practical ideas. Scoping any implementation can happen jointly afterwards.
- Which types of business are your clients?
- Online and physical alike. They range from a small company overwhelmed by support, to a salon or gym wanting its own custom billing or customer-retention app, through to big, established names. My work spans PBN.LTD (a major hosting company) and SEO for Vivastreet. I live in Madrid and serve clients around the world, remotely.
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