Our refund rules
How refunds work on Maker Launches, what happens when a listing is taken down, and your statutory rights.
Updated
In short
A paid purchase is not refunded, as set out in the terms. Your statutory rights are not affected.
When we take a listing down
Every take-down of a paid listing has a reason chosen by our staff, and that reason decides the refund. When the take-down is our own decision or a mistake on our side, you get everything you paid for the listing back automatically, to the original payment method, and a credit note. Rule-breaking listings (against the terms or the acceptable use policy) are not refunded at all, add-ons and multi-site listings included. In that case everything paid for the listing comes off the site and you are told.
Multi-site and crypto
For a multi-site purchase where only one site's listing is taken down by our decision, that site's share is refunded and the other listings stay live. Paid with crypto? We refund by hand once we have your wallet address.
If you dispute a payment
If you dispute or reverse a payment, the purchases in that order are taken down during the dispute and may be restored if it ends in our favour.
Refund side effects
Had an order refunded in full? Then a code limited to first orders can still be used. Only the refunded Featured order's days come off; any other Featured order for the listing is untouched. Sponsorship dates that were refunded can be booked again.
Questions people ask
- Is there a refund if my listing broke the rules?
- No. A listing taken down for breaking the terms or the acceptable use policy is not refunded, in full or in part.
- How do crypto refunds work?
- They are made by hand after you give us a wallet address.