How to get help on Maker Launches
Find answers with our help tool, or reach our team by email.
Updated
Search or ask before you contact us
Look for the help button wherever you are on the site. Use it to search these articles, chat with our AI assistant, or submit a request to the team.
When you're logged in, the assistant reads your own stuff—your listings, orders, invoices, claims and notices—so it can tell you what's going on and why things are the way they are. It cannot edit anything in your account, and it will never ask you for passwords or card details.
Reach the team
Submit a request via the help button or head to /contact. We'll send you a ticket number by email, then reply to sort it out. Just reply to that email if you need to add anything else.
You can also write directly to launch@zinndigital.com. We answer during office hours: Mon-Fri 08:00-20:00 UTC.
About Maker Launches
Zinn Digital® Ltd runs this site. We're a UK-registered company.
Questions people ask
- What can the AI assistant do with my account details?
- It reads your listings, orders, invoices, claims and notices to explain what's happening. It cannot make any changes, request passwords, or ask for card information.
- How do I get a response from the team?
- Send a request using the help button or /contact. You'll get a ticket number by email, and we'll reply by email during Mon-Fri 08:00-20:00 UTC.
- Can I email the team directly?
- Yes, write to launch@zinndigital.com. Responses come during office hours: Mon-Fri 08:00-20:00 UTC.